Frequently Asked Questions

What is Noetic MPT about?

Noetic's mission is to provide more people with convenient access to mental training and mentors who can help those in need to live a happier and healthier life! Our goal is to offer mental support to all at an affordable price.

We created Noetic not to replace traditional in-office therapy, but to provide the opportunity for more people to utilize and benefit from talking with a mental performance coach and receiving mental health support to overcome their day-to-day challenges in a stress-free environment.

Learn more about our service.

How does Noetic MPT Coaching & Training Sessions work?

Mental support that's there whenever you need it!

Every Noetic user can ensure safe and secure communication between them and their coach. You can send text, video, or voice messages to your mental performance coach whenever something comes up — whether you’re commuting, at the office, or lying in bed. Your mental performance coach will see your messages and respond to you throughout the day. (Though if you’re sending messages at 3 AM, you might have to wait until they wake up!)

All communications with your Noetic coach are protected and fully encrypted.

We also offer live video sessions, where you and your provider can schedule an appointment  face-to-face (virtually of course)!

Visit here for a detailed walk-through of what you can expect from Noetic online mental performance training. Sign up today to find out what our mental performance coaches can do for you!

How do I offer Noetic MPT services to my employees?

Noetic provides a comprehensive virtual support program for those seeking emotional and well-being needs, including stress, anxiety, and relationships. We've worked with countless businesses to improve workplace mental health and wellness!

You to can offer Noetic services to your employees - fill out this form to request a demo today!

Learn more about Noetic for Business.

Are there any long-term contracts?

We offer multiple membership subscriptions to fit your needs, and the longest contract we have is 6 months. We believe that change happens over time, and the best results come about during a long-term relationship with a provider. Our subscriptions are set to automatically renew and can be canceled at any time through your account settings.

Does Noetic MPT support veterans?
Noetic is proud to support veterans & their families.

We believe that every veteran deserves to have access to affordable, confidential support. The stress of combat can persist during and long after your service has ended. These emotions affect you and your loved ones, and can be remedied by seeking mental training.

Is online coaching and mentoring really effective?

Absolutely! Over the last decade, numerous research studies have shown the effective potential of online therapeutic conversation.

Mental health can be a broad spectrum which means seeing a clinical therapist may not be the best health option for your specific needs and challenges.

A Myriad of studies demonstrates mental health coaching can be just as effective, for helping deal with common life problems. Although our services should not be used in replacement for clinical therapy as we clinically diagnose and treat mental health conditions such as anxiety, depression, mood disorders, etc.

Mental health coaching may be for you if:
  • You're dealing with mild mental and emotional health difficulties
  • You are looking for a short term solution for personal growth and development
  • You want to improve your stress management or work-life balance
  • You need help identifying who you truly are and how to properly set goals
  • You want to learn about healthy habits and coping mechanisms to improve your mental health

Online vs Traditional Therapy  

Can I get medications prescribed at Noetic MPT?

Unfortunately no we do not offer psychiatric services at this time.

Can a minor sign up for Noetic?

Yes! Noetic has expanded its reach to include mental performance training for teens, ages 13-17. We're thrilled to be able to offer our services to this very important age group.

The teenage years are an exciting time - but there are so many changes happening at once — physically, hormonally, and developmentally. Prioritizing and tending to your mental health is just as important as grades, accomplishments, or college admissions! With Noetic, it is possible to find a mental performance coach who you can relate to and feel safe with.

Just as our adult clients, teens are able to communicate with their provider in a secure, private room, which is available 24/7. You never have to wait to share what’s on your mind! You can send text, video, or voice messages to your provider whenever something comes up.

To learn more about teen mental performance training, including pricing, sign up with us today.

Do you offer sessions for couples?

Yes, we do! With Noetic Couples Mental Training, you and your partner can sign into a shared, private room whenever is convenient for each of you and discuss your experiences with your provider.

Similar to our Unlimited Messaging Therapy Ultimate subscription, Couples training includes four live video sessions per billing period, as well as unlimited text, video, and audio messaging.

The flexibility of having Noetic on your mobile device or desktop means you won’t have to find time for both of you to visit the provider’s office. It’s easier than waiting a week to remember what to talk about, and you won’t have to rearrange your lives or hire a babysitter!

To learn more about couples mentoring, including pricing, sign up for an account with us today.

Can I use my insurance to cover my session costs?

No, that is why we offer affordable rates for long term care.

What are live video sessions?

Sometimes it's helpful to talk something through instead of typing it out! With live video sessions, you're able to connect face-to-face (virtually) with your provider. Each subscription comes with a set amount of live video sessions per month. If you feel like you need an extra session, more can be purchased a la carte!

Our Live Video Sessions Can be Done on:

  • Web
  • iOS
  • Android
Do my skipped mental performance sessions roll over?

Unused or skipped sessions do not roll over month to month. If you cannot attend a scheduled session you must notify your mental performance coach at least 24 hours in advance unless there is an emergency. You will be allowed one rescheduled session a month without being counted against you. After one missed or canceled session, they will count towards your monthly session amount.

Can I access my Noetic MPT sessions on my mobile device?

Of course! You can download the software app that we use to do our sessions so you can take your coaching on the go  and have access whenever and wherever you need help!

What computer and Internet connection do I need?

You can use any computer capable of running a modern web browser, such as Google Chrome, Firefox, or Safari.

Due to compatibility reasons, we do not suggest viewing our website on Internet Explorer.

How am I billed?

Your selected billing method will be charged immediately upon checkout, and your subscription will renew based on the recurring cycle you chose when you first signed up. This renewal charge will happen on the same date of the month.

All plans renew automatically unless you decide to cancel via your Account settings beforehand. This is stated when you selected a plan.

How can I request an invoice?

Please contact support@noeticmpt.com with your full name, and the months you hope to receive documentation for.

The invoice you will receive will reflect dates of service, and cost breakdown per session.

Keep in mind that invoices are generated at the end of your current billing cycle when all included sessions are completed.

What is the refund policy?

We review refund requests on a case-by-case basis.

Except as prohibited under applicable law, Noetic may at its sole discretion provide a full, partial or pro-rated refund for services rendered.

Noetic is committed to offering everyone the best possible experience. If you’re ever dissatisfied or feel there is something we could do differently to improve your Noetic experience, please let us know by contacting us at support@noeticmpt.com

What forms of payment does Noetic Accept

We accept all major debit/credit cards. However, we cannot accept PayPal or checks.

Are Noetic MPT Sessions covered by insurance?

Unfortunately, no at this time we do not except any private or medicaid insurance plans.

What is your cancellation policy?

If you no longer want to continue, you can easily cancel at any time through your account settings. Once you cancel, your account will be marked to not renew. If you cancel before your plan expires, you will still have the remaining time you’ve already paid for.

How secure is the payment system?

Our payment system is up to date with leading industry standards. All personal information is maintained and secured by a national payment processor. We never store any personal financial information ourselves.

How do you protect my privacy?

At Noetic, your privacy and safety are our #1 priority. We make sure that you and your data are kept safe and confidential. Our technology is fully HIPAA-compliant.

All chat data is encrypted on our servers, as well as all communication between our software and the servers.

For more details, read our Privacy Policy.